Rosie for customer service
Rosie answers customer emails and helpdesk tickets with replies grounded in your own help center and past answers. What she cannot ground, she escalates — with the draft attached.
What she does
- Answers tickets in Zendesk or Help Scout, or customer emails in your inbox
- Every answer cites the help-center article or past reply it came from
- Escalates on your rules: refunds, angry customers, anything she cannot ground
- Drafts wait for your approval until you switch a category to run on its own
- Internal notes on tickets summarize the issue and the suggested next step
Works in
Gmail or Outlook, Zendesk, Help Scout, Your help center